At RootsToReturn, we take pride in helping you with detailed family history research while providing excellent client care. Before using our website at rootstoreturn.com (hereafter, the "Website") or enlisting the services  (hereafter, the "Services") of Roots To Return Genealogical Services, please review the following terms and conditions below—your payment indicates your agreement. We're excited to assist you!

OVERVIEW

Roots To Return and Roots To Return Genealogical Services are the trade names of Culture & Heritage Keeper, LLC (hereafter "we", "our", "us" or "Roots To Return"). We offer professional genealogy research and ancestral travel curation services, as well as provide family history research-related products and materials (our "Services"). "You" or "your" means an adult client of our Services.  The performance of services by Roots To Return for you, our client, is subject to the following terms and conditions, and your use of our services constitutes your acknowledgement that you have read, understand, accept, and agree to be bound by these Terms of Service and Conditions of Use.

1. GENERAL CONDITIONS

1.1 By agreeing to these Terms of Service, you represent that you are at least 18 years of age or older. You must be 18 and older to use this service. 

1.2 We reserve the right to refuse service to anyone for any reason at any time. 

1.3 You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).  A breach or violation of any of the Terms will result in the immediate termination of your Services.

1.4 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any content on the website through which the service is provided, without express written permission from us.

1.5 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

2. SERVICES OFFERED 

2.1 Roots To Return offers professional genealogical services, which may include, but are not limited to, genealogical research, family tree construction, ancestry analysis, historical record retrieval, document transcription, consultation, and interpretation of genealogical and genetic data. We also provide curation of ancestral travel itineraries. The specific scope and deliverables of the services will be agreed upon in writing with the client prior to commencement.

2.2 All Services are subject to the availability and reliability of historical and genealogical records. Variables such as time allotted, common surnames, time period, location, and records availability may limit research outcomes. Therefore, the Company cannot guarantee the identification of any specific ancestors, the achievement of particular results, or the completeness and accuracy of any family tree or genealogical report. The Company is committed to applying its best efforts to each project.

2.3 The Company may use third-party resources or databases, which may carry additional terms and fees for the client. Updates or ongoing services require a separate written agreement.

3. MODIFICATION TO THE SERVICES & FEES

We reserve the right to update, change, or discontinue any aspect of our service or pricing at our sole discretion, at any time, with or without prior notice.

4. DISCLAIMERS OF WARRANTIES & LIMITATION OF LIABILITY

4.1 No Guarantees for Services. In purchasing our Services, you are engaging our professional genealogists to perform research on your behalf. Roots To Return conducts research in accordance with the highest professional standards and the Code of Ethics published by the Association of Professional Genealogists. Due to variables that can limit success (time allotted, common surnames, time period, place, and records availability) during research, there is no guarantee that any specific or positive results will be obtained. You can count on us to always give our best—because that’s what we believe you deserve!

4.2 Fees and Use of Results Disclaimer. Our fees reflect the value of our research services. We strive to provide accurate and thorough research, but we cannot guarantee or ensure against any outcomes or risks associated with how you choose to use the information we provide.

4.3 No Warranties. To the fullest extent permitted by law, you acknowledge and agree that we have not made, and do not make, any representations or warranties—whether by statute, common law, custom, usage, or otherwise—regarding the accuracy or completeness of our search results. We specifically disclaim any and all implied warranties of merchantability or fitness for a particular purpose. In no event shall we be liable to you or any other person for any indirect, incidental, special, consequential, or punitive damages. We are not liable for claims for loss of business, loss of profits, or damage to reputation, whether under contract, tort (including negligence), or other legal or equitable theory. This applies regardless of the cause of action and even if we have been advised of the possibility of such potential loss or damage.

4.4 Information Disclaimer: The content on our website is for general information only and We recommend consulting primary sources for critical decisions.

4.5 Client Information Policy and Disclaimer. We will begin research with any individual, generation, or family line you choose. We are not liable for errors in client-provided information that we have not independently verified. If you are unsure about any part of your family tree, we strongly recommend that you have us verify recent generations with sufficient evidence to meet the Genealogical Proof Standard before extending unproven lines. Verification may take as much time as new research and could comprise your initial project, but it provides a reliable foundation for your family tree.

4.6 Limitation of Liability. To the fullest extent permissible under applicable law, we limit our liability. In particular, we shall not be liable for any damages that we cause unintentionally and we shall not be liable to you for any actual, incidental, indirect or consequential loss or damage howsoever caused, provided that nothing in this Agreement will be interpreted so as to limit or exclude any liability which may not be excluded or limited by law.  To the fullest extent permitted by law, our total liability for any loss, damage, or injury arising out of or related to our services shall be limited to the amount you paid for those services, regardless of cause. If you require a higher liability limit, you must notify us in writing and request it, paying any additional fees as agreed upon in a separate rider to these Terms and Conditions of Use.

4.7 Indemnity. You agree to indemnify us against all liabilities, claims, and expenses that may arise from any breach of this Agreement by you or otherwise as a result of your use of the Website or Services.

5. SUBMISSION OF USER COMMENTS & MATERIALS

5.1 Use and Disclosure of Submitted Content. If you provide us with materials upon our request, such as contest entries, creative ideas, suggestions, proposals, plans, or any unsolicited materials without being asked (all collectively referred to as "comments"), you agree that we may use these comments in any medium. We reserve the right to modify, duplicate, release, share, or translate them without restriction. We are not required to keep your comments confidential, pay compensation, or respond to any comments.

5.2Content Monitoring and Removal. We may monitor, edit, or remove content at our discretion, but we are not obligated to do so. We reserve the right to remove any content that we deem prohibited by law, abusive, intimidating, false, damaging, explicit, vulgar, unacceptable, or non-compliant with intellectual property rights and our Terms of Service and Conditions of Use policy.

5.3 User Responsibilities and Representations. You agree your comments will not violate anyone else's rights. This includes copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments must not contain libelous, unlawful, abusive, or obscene material. Your submissions must be free from computer viruses, malware, or any harmful code that could compromise the Service or any affiliated website. You must not use a deceptive email address, impersonate another individual, or misrepresent the origin or nature of your comments. You are entirely responsible for the content and accuracy of your comments. We disclaim all responsibility and liability for comments posted by you or by third parties.

6. MISCELLANEOUS

6.1  Assignment. We reserve the right to assign or transfer our rights and obligations under this Agreement. These terms are personal to you and, as a result, you may not, without the written consent of Roots To Return, assign or transfer any of your rights and obligations under these terms.

6.2 Severability. In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of these terms shall remain valid and enforceable. We can replace any term which is not valid and enforceable with a term of similar meaning which is valid and enforceable.

6.3  Waiver. Any failure by us to enforce any terms of this Agreement shall not affect our right to require performance at any subsequent time, nor shall the waiver by us of any breach by you of any provisions of these Terms be taken to be a waiver of the provision or provisions itself.

6.4 Governing Law. This Agreement is governed by the laws of the State of Washington and, to the extent applicable, the Federal law of the United States of America. You agree that any action to enforce this Agreement shall be brought in the state courts located in the Seattle metropolitan area.

6.5 Complete Agreement. This Agreement, including these Terms, the Privacy Statement, and any terms, conditions and policies expressly referenced herein, as well as any Services Agreement(s) executed by you and Roots To Return, shall constitute the complete understanding and agreement between you and us, and shall supersede and cancel any prior or contemporaneous understandings and agreements, except as expressly provided otherwise by Roots To Return Genealogical Services.

7. MODIFICATION OF TERMS OF SERVICE & CONDITIONS OF USE

We reserve the right at any time and at our sole discretion to modify these Terms and Conditions of Use. Modifications will be posted online or communicated to you via email or regular mail. We likewise reserve the right to refuse service to any potential client at our sole discretion.  Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Terms of Service and Conditions of Use; and (b) agreement to abide and be bound by these Terms of Service and Conditions of Use.

Contact Information: We welcome your questions or comments regarding these Terms of Service and Conditions of Use. If you believe that Roots To Return has not adhered to this statement, please get in touch with us at hello@rootstoreturn.com

Effective as of July 18,  2025